The following terms and conditions of sale constitute a binding agreement between Silver Swan Beds Ltd and its customers which applies to all purchases made on the silverswanbeds.co.uk web site.
Customers are reminded that these terms and conditions do not affect your statutory rights.
Please read them carefully, you may wish to print a copy for future reference.

IMPORTANT NOTE: Please do not dispose of your current mattress / bed until you are happy with the items you have purchased from us and have read in full the following terms and conditions.

Acceptance of Order

Your acceptance of these Sale Terms by clicking on the “Accept” button represents an offer of contract from You only and is not binding until accepted by Us either by sending You an email which is received by You explicitly stating this.

Receipt of an order via the silverswanbeds.co.uk website by Us does not constitute acceptance of an order. We reserve the right to refuse your order for any reason.
Any errors or omissions in any catalogue, sales literature, price list, dispatch note, invoice or other documentation or any information issued by Us from time to time shall be subject to correction without liability on Our part.

You will be responsible for ensuring the accuracy of any order submitted by You,  to enable us to deliver the goods to the delivery address notified by You.
When writing to Us, You must quote your order number.

General Sales

All purchases must be paid in full before delivery. Silver Swan Beds Limited will continue to own, and reserve the right to repossess any goods sold from its web site until payment has been received and cleared in full.

Payments are accepted on most credit or debit cards via our secure server. We authorise you to make any enquiries you deem necessary in connection with this sale. This information will be used for fraud prevention or debt recovery.

All prices quoted are for new products and are priced in pounds sterling including any applicable taxes at current rates.

Price includes delivery to any mainland UK address Monday to Friday. Additional charges will be incurred for delivery to the Scottish Highlands and Grampians. Saturday deliveries are possible at additional cost, dependant on area.

An invoice giving a description of the goods purchased and the price paid will be emailed to you.

 

Delivery

Delivery times will be 21 days (unless specified in the order)
Silver Swan Beds Ltd are only responsible for delivering goods to the customers door.
All delivery dates are given in good faith but are subject to all matters beyond the control of the Company: including acts of nature, strikes, lockouts and delay by suppliers.
Please ensure you check your items thoroughly on delivery for damage: If upon delivery you find your goods are damaged, please sign for them as “Damaged” and refuse delivery.
Silver Swan Beds must be notified within 24 hours of your delivery if any part of your order is missing. All claims will become void after this period.
Deliveries to the following postcodes may take a little longer – allow up to an extra 5days approx: PA, FK, PH, KY, DD, AB, IV, KW.
We are unable to deliver to Ireland (including Northern Ireland) and all offshore islands including Isle of Wight and Isle of Man, we reserve the right to recover all costs for orders processed to these areas.
Our delivery driver will bring your item to the door of your house or to the ground floor of your block of flats.
If you need help to get the mattress upstairs, we’d recommend upgrading to our £19.99 two-man delivery service at checkout. This is to your room of choice (where accessible and at owners risk) and may delay your delivery by up to 7-10 days.
If you cancel your order less than 3 days prior to the arranged delivery day you will be liable for the delivery charge.
Please note: this is not available at weekends.

 

Accuracy of Information

Silver Swan Beds Ltd takes great care to faithfully reproduce all descriptions and specifications as provided by the manufacturers, however, errors may occur. If you are in any doubt, we recommend you contact our customer service team to discuss the mattress in more detail.
The illustrations and colours are representative only.
All sizes are correct according to the manufacturer’s specifications.
All Items are subject to availability.
All details, specifications, prices are accurate at time of publication, but may subsequently change. While we make every effort to ensure that the mattresses shown are as close as possible to the actual specification and size, there may be slight variations due to the nature of the medium.
We reserve the right to alter specifications as advised by the manufacturers.

Responsibility for checking the dimensions of your bed or mattress lies solely with the customer, Silver Swan Beds Ltd cannot be held responsible for customers ordering the incorrect size or not checking the dimensions before purchase.

 

Standard Bed Sizes

There are no lawful guidelines for sizes of beds that have to be used. The size of the product used is for descriptive purposes and there is no assurance that these sizes will be exactly the same across different manufacturers.
For instance, a double mattress from one manufacturer may not exactly fit a double divan from a different manufacturer.
Additionally, please note that mattresses are hand made with many individual components. As such, it is not always possible for a manufacturer to produce an exact size. This is especially the case for pocket sprung mattresses, where the free movement of the springs can marginally alter the overall size of the mattress. For this reason, it is necessary to allow a +/- tolerance in the width and length of your mattress. Although this tolerance depends on each individual manufacturer, as a guide we suggest an allowance of +/- 1 inch (2.54cm).
Please be aware that when converted, metric sizes are not exactly the same imperial sizes. Below are all the sizes of beds and mattresses we sell:

 

     Mattress/Bed Size Imperial Metric
Small Single Short 2’6″ x 5’9″ 75cm x 175cm
Small Single 2’6″ x 6’3″ 75cm x 190cm
Single Short 3′ x 5’9″ 90cm x 175cm
Single 3′ x 6’3″ 90cm x 190cm
Small Double 4′ x 6’3″ 120cm x 190cm
Double 4’6″ x 6’3″ 135cm x 190cm
King 5′ x 6’6″ 150cm x 200cm
Superking 6′ x 6’6″ 180cm x 200cm
Emperor 7′ x 7′ 210cm x 210cm
European Small Single 2’6″ x 6’6″ 75cm x 200cm
European Single 3′ x 6’6″ 90cm x 200cm
European Small Double 4′ x 6’6″ 120cm x 200cm
European Double 4’7″ x 6’6″ 140cm x 200cm
European King 5’3″ x 6’6″ 160cm x 200cm

For more information and advice, please visit: SleepCouncil.org.uk

 

Warranty & Guarantees

 

All items are guaranteed for 7 years
All goods sold comply with all applicable legislation and consumers are reminded that these items and conditions do not affect your statutory rights.
In the unlikely event you do have a warranty claim, we request a photograph of the fault to forward to the manufacturers who can then authorise immediate action for the warranty claim.

There will be charges applied to warranty claims after the first 12 months – this varies dependent on the manufacturer – and any charges will be clarified before a warranty claim is processed.
Any claims made after the first 12 months are subject to transport charges.

 

Right of Cancellation

 

The customer has an unconditional right to cancel an order.
You must exercise the right to cancel an order by informing Silver Swan Beds Ltd in writing to our postal address or via email before the goods are dispatched.
Customers wishing to cancel their order after dispatch must ensure that reasonable care is taken of the goods and that they are returned to Silver Swan Beds Ltd (see returns address) unopened and unused in an ‘as new’ condition complete in its sealed original packaging and with all instructions included.
If the goods have left our premises, transport charges will be incurred. The customer is responsible for all transport costs. It is the responsibility of the customer to return the goods using their own transport to the address at the bottom of this page.

To accept an item for return we must be notified in writing by email within 14 days of delivery. The item must be then returned to us as soon as possible.

Cancellation Email address: (your email)

 

Cancellation Postal address: (your address)

 

Damaged / Disputed goods: (your goods)

 

We will exchange any mattress that is either damaged or faulty upon delivery only when the customer follows all of our terms and conditions that apply.
Before processing a damaged / disputed goods claim, we will require a photograph of the damaged / disputed goods before any action can be processed.
It is the responsibility of the customer to check the goods have been delivered in good condition.

If you sign for an item as delivered in good condition and you subsequently notify us of damage, this may affect your eligibility for an exchange.
Please contact our customer services team within 24 hours of delivery to notify us of a fault / damages via email to info@silverswanbed.com

Please send in photographic evidence of any damages as soon as possible via email to info@silverswanbed.com within 2 calendar days.

 

Refunds

Silver Swan Beds Ltd will refund the purchase price of the goods or services within 14 days of receiving and checking the goods are as new and complete – less any transport costs.
Customers who refuse delivery at the door will be liable for a return delivery charge of XXXX
Unfortunately, we cannot authorise refunds or exchanges on any products that have been unpacked or slept on.

To accept an item for refund we must be notified in writing by email within 14 days of delivery. The item must be then returned to us as soon as possible.

Silver Swan Beds Ltd cannot be held liable for items ordered incorrectly or in the wrong size.
No refunds can be given for inadequate access or the item not fitting in the customers room.
Where possible, Silver Swan Beds Ltd will liaise with the manufacturer with regards to an exchange – it is the sole discretion of the manufacturer to offer an exchange if this circumstance should arise.
Exchanges, where applicable, will incur additional costs.

Pricing

All prices are inclusive of VAT.
A VAT applicable invoice will be emailed to you automatically upon placing your order.